Help & FAQ

Create an account on the sign-in page, then enter the portal code your landlord gave you. Your portal shows your balance, payments and repair requests.

Use the Paybill number and account number shown in your portal. Use your portal code (or unit number) as the account number so the payment is matched to you automatically. You will get an SMS confirmation.

Ask your landlord for a one-time reset code. On the sign-in page choose "Forgot password?", then enter your email, the code and a new password. Codes expire after 24 hours.

Payments normally appear within a minute. Check that the account number was your portal code or unit number. If it still is not there, send your landlord the M-Pesa message.

Use the repair request option in your portal. Your landlord sees it immediately.

The first account created on a new Zuri installation becomes the landlord account. Add your properties, then your tenants, and give each tenant their portal code.

Open the tenant in Zuri and issue a reset code, then share it with them privately.

Payments sent to your Paybill are matched to a tenant by the account number (portal code or unit). Unmatched payments are kept so you can assign them manually.